American Conservation Experience - CREW

Program Manager Jobs at American Conservation Experience - CREW

Program Manager Jobs at American Conservation Experience - CREW

Sample Program Manager Job Description

Program Manager

American Conservation Experience (ACE) is a nonprofit organization dedicated to providing rewarding environmental service opportunities for youth, young adults and emerging professionals of all backgrounds to explore and help restore America's public lands while gaining practical professional conservation experience. As a national conservation corps, ACE holds an established reputation for providing exceptional training and support to allow field crews to safely implement and complete technically complex and critical conservation projects on public lands for the US Forest Service, BLM, National Park Service, Fish & Wildlife Service and numerous state and local land management partners.

Job Title: Program Manager, Pacific West

Location: Sacramento, CA or Ridgecrest, CA. This position is based onsite in an ACE office.

Department/Division: CREW, Pacific West

Status: Full Time, Exempt.

Schedule/Hours: Full-time. Flexible schedule with varying shifts; 40 hours/week with additional hours as needed. Some evening and weekend hours may be occasionally required.

Travel: Yes, moderate regional travel required.

Desired Start Date: ASAP

Position Summary: ACE's Pacific West program operates year-round completing trail, restoration, and conservation field projects across the inspiring landscapes of California and beyond. Crews work from the Pacific coast to the peaks of the Sierra Nevada to the Mojave Desert. As an ACE Program Manager, you will be responsible for providing on-the-ground program management and leadership to staff directly supporting our conservation field crews and projects.

The Program Manager (PRM) fills a vital role as a leader in one of ACE Pacific West's branch locations in either Sacramento, CA or Ridgecrest, CA. Under the supervision of the Pacific West Division Director, the PRM provides leadership and direction for a Member Support Coordinator and a Logistics Coordinator and works closely with ACE PW's Operations Team, including Crew Leaders, Project Managers, and Senior Project Managers. The PRM has three major areas of responsibility:

  1. Management of PW warehouse and office operations in a branch location
  2. Leadership of PW's member resources program in a branch location
  3. Leadership of PW's logistics program in a branch location

The incumbent will coordinate with PW Division staff to develop and implement outreach, recruitment, and onboarding processes and strategies to ensure a diverse and well-prepared team while also overseeing logistical processes related to housing, transportation, and food for members. The PRM will ensure ongoing support for Pacific West's conservation program and its members prior to, during, and after their service. The incumbent plays a crucial role in advancing ACE's core values of Quality, Inclusion, Professional Development, Stewardship and Partner Immersed. This position will be based at one of ACE PW's two field base locations (Sacramento, CA or Ridgecrest, CA). It requires regional travel (up to 20%) as well as office-based work (80%). Travel may include field work and overnight stays in a variety of conditions and accommodations including camping.

Essential Functions and Responsibilities:

Management of PW Warehouse and Office Operations in a Branch Location

  • Provide general oversight for program operations out of the PRM's home base office and warehouse location and serve as the primary programmatic point of contact for ACE at that location.
  • Oversee most warehouse systems, processes, and inventories. Ensure the warehouse meets OSHA compliance and ACE standards and is clean and orderly. Collaborate with ACE's Facilities team for all maintenance and upgrades to the warehouse and office space.
  • Responsible for maintaining and updating branch asset inventories.
  • Responsible for conducting regular branch staff meetings to coordinate office/warehouse improvements, communications, and collaboration between branch staff.
  • Working with other staff, developing budgets and tracking expenditures.
  • Collaborate closely with Senior Project Managers, Project Managers, and Crew Leaders to ensure crew and project needs at the warehouse are met.
  • With the Associate Director of Operations and Division Director, develop programmatic capacity to meet our partners increasing needs while prioritizing programs that fit ACE's desired work schedule and outcomes.
  • Work with other ACE staff to resolve interpersonal conflict between ACE staff and among members.
  • Foster a culture and environment that positions ACE for success and ensures that ACE is the program of choice for partners, members and staff. Foster an environment that is anti-bullying, anti-harassment and anti-discrimination throughout the branch.
  • Other duties as assigned.

Leadership of PW's Member Resources Program in a Branch Location

  • Serve as the direct supervisor for a Member Support Coordinator (MSC) in the branch where serving. Provide training, develop work plans, and hold the MSC responsible for their assigned duties. Fill in for the MSC when needed due to illness, vacation, or other absences.
  • In collaboration with the Division Director and other program staff, develop and implement a robust outreach, program marketing, and recruitment plan for the PW division with an emphasis on reaching a diverse pool of potential member applicants. Utilize the ACE website, outreach events, and other avenues effectively while coordinating with other divisions and national staff to ensure consistent messaging.
  • Work closely with the ACE PW Operations Leadership Team to ensure the division recruits and supports members as needed for field conservation projects.
  • Develop and direct an ongoing training and mentorship plan for the PW division to provide initial member orientations as well as pathways for members from diverse backgrounds to develop skills and fill leadership roles within ACE. Ensure professional development opportunities are available to enhance member experience and provide a diverse education outside of field projects. Prior experience and training in conflict resolution, stress management, de-escalation, and other similar skills are highly desired.
  • Responsible for organizing and directing new member orientations in collaboration with other branch staff.
  • Provide leadership and oversight for non-field emergencies. Assist in responding to field emergencies as appropriate.
  • Work with the National AmeriCorps Program Manager to ensure that all AmeriCorps regulations are complied with. Ensure that information needed for accurate and timely reporting and other AmeriCorps-related requests are fulfilled. Implement performance action contracts, suspensions, or dismissals for violations of ACE AmeriCorps Policy.
  • Develop and implement feedback programs to assist in staff and member development and program improvements. Monitor member feedback and respond appropriately.
  • Coordinate with Program Operations and Member Resources staff on the National level as well as in other divisions to standardize and improve related systems and processes.

Leadership of PW's Logistics Program in a Branch Location

  • Serve as the direct supervisor for a Logistics Coordinator (LC) in the branch where serving. Provide training, develop work plans, and hold the LC responsible for their assigned duties. Fill in for the LC when needed due to illness, vacation, or other absences.
  • Collaborate with the LC, PW Crew Leaders, and the ACE Facilities team to ensure all housing facilities are in order, well-maintained, and sufficient to the needs of the branch location. Assist in development and enforcement of standardized regulations for ACE housing including drug- and alcohol-free policies.
  • Collaborate with LCs, PW Operations Team staff, and National Program Operations staff to ensure that the PW division fleet is in order, well-maintained, and sufficient to meet division project needs. Develop and implement a driver training and tracking program for members and staff.
  • Collaborate with LCs and PW Operations Team staff to ensure food and other basic supplies are purchased and provided to crews as appropriate. Check purchasing receipts and ensure the division stays within budget.

Required Experience and Qualifications:

  • 3-4 years of experience working in volunteer management, recruiting, logistics, project management and/or equivalent roles within a Conservation Corps, nonprofit or comparable setting.
  • Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred, but not required.
  • Willingness and ability to communicate and coordinate internally within ACE and with external stakeholders and partners.
  • Willingness to travel, work occasional weekends and attend community events including occasional camping.
  • Strong skills in interpersonal communication, public speaking, organization, management, conflict resolution and motivating others.
  • Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of programs.
  • Computer skills required including intermediate knowledge of Excel, fluency in social media, and professional email etiquette. Strong data management skills preferred.
  • Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
  • General knowledge and understanding of AmeriCorps and federal grants; Experience working with AmeriCorps program compliance, administration, and management is desired.
  • Familiarity with developing social media and marketing strategies.
  • Ability to perform work under pressure and meet deadlines.
  • Ability to adapt to the surrounding work environment and conditions that can change frequently.
  • Ability to establish and maintain effective working relationships with coworkers and supervisors.
  • Ability to prevent, analyze, and resolve safety issues; possess knowledge of safety procedures as applied to fleet and housing operations and experience in encouraging and enforcing compliance with safety policies.
  • Ability to receive and provide constructive feedback.
  • Ability to prepare and maintain records and reports.
  • Ability to understand and carry out oral and written instructions.
  • Ability to understand and follow ACE systems and processes.
  • Proven ability to work independently and be a positive, contributing member of a group.

Other Requirements:

  • Must be authorized to work in the U.S.
  • Valid driver's license and an insurable driving record
  • Proficient in English
  • Ability to pass a federal criminal background check
  • Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time
  • All ACE members and staff must verify that they are fully vaccinated for COVID-19 by the time they start their term/position or request a medical or religious exemption.

Physical Demands, Work Environment and Working Conditions:

Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms. Manual dexterity required for use of computer keyboard/mouse and other office equipment. Required to stoop, kneel, climb stairs, and/or crouch.

Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.

Weight Lifted or Force Exerted: Ability to move up to 45 lbs.

Environmental: Primarily indoor conditions. Occasional outdoor work when meeting with staff and/or members in the field.

Noise Environment: Moderate noise.

Travel: This position requires domestic travel.

Compensation: Starting annualized salary of $62,400.00 (assuming 40 hours/week for 52 weeks).

Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403b retirement plan with a 1% employer contribution.


Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. ACE observes 13 paid annual holidays (floating holiday flexibility). Additionally, ACE full-time regular employees also receive paid additional holiday time for any normal work days that fall between the observed Christmas Day and New Years Day holidays. ACE provides 10 days (or 80 hours) of paid sick time annually.


Additional Benefits: Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.


To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.


American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


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